Shipping & Return
Shipping Policy
Efficient and Timely Delivery Commitment At Shiboi Wear, we prioritize ensuring that your orders are delivered in a timely and secure manner. Below are the key aspects of our shipping policy:
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Shipping Times
- Dispatch: Orders are typically dispatched within 5 to 21 business days following payment processing.
- Delivery Variability: Shipping times can vary based on destination and the selected carrier.
- Updates: We actively keep customers informed about the status of their orders.
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Shipping Rates
- Fees: We offer consistent, flat-rate shipping fees.
- Calculation: Shipping fees are determined based on the order's destination, visible at checkout.
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Shipping Methods
- Carriers: We utilize various carriers, including UPS, USPS, DHL, Aramex, and FedEx.
- Criteria: Selection is based on destination, package size, weight, and required shipping speed.
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Tracking
- Information: A tracking number is provided via email once the order is dispatched.
- Monitoring: Track the shipment's progress on the carrier's website.
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International Shipping
- Scope: Available to most international locations.
- Customs & Taxes: Additional customs fees and taxes, which are the responsibility of the customer, may apply.
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Delivery Estimates
- Variability: Delivery times may vary and cannot be guaranteed.
- Special Circumstances: Delays may occur due to events such as severe weather, carrier issues, or global disruptions like wars.
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Order Cancellations
- Policy: Contact us immediately for cancellations, applicable only before order processing.
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Item Packaging
- Method: Individual packaging for better product protection and shape retention.
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Geographical Availability
- Exclusions: Certain countries may be excluded due to legal or shipping constraints. This includes Ascension, Bovet Island, Indian Ocean Territory, French Southern Territories, Heard & McDonald Islands, Pitcairn, Saint Pierre & Miquelon, Tajikistan, Tristan Da Cunha, US Minor Outlying Islands, and Western Sahara.
- Return & Refund Policy
Ensuring Customer Satisfaction Your satisfaction with our products is paramount. We offer a flexible 14-day refund policy for your peace of mind.
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Eligibility Criteria
- Condition: Items must be returned in their original condition - unworn, unused, with tags, and in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is necessary for all returns.
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Initiating a Return
- Process: Please submit a Return Request through our Contact form.
- Authorization: Returns are subject to our approval, and a return shipping label and instructions will be provided.
- Address: Send returns to Zugspitzstrasse 16, 81541 Munich, Germany.
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Specific Policies
- Damaged Items: Report any defects, damages, or incorrect items upon receipt.
- Non-Returnable Items: Personalized/custom-made items, items damaged/altered by the customer, opened/used items (unless defective), sale items, and gift cards are not returnable.
- Exchanges: For exchanges, return the original item and place a new order.
- EU Rights: EU customers have a 14-day cooling-off period for returns, without needing justification, but items must meet return conditions.
- Refunds: Notification of the refund status will be sent post-inspection. Approved refunds are processed within 10 business days.
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Additional Terms
- Return Shipping Costs: These are the responsibility of the customer, except in cases of defective or damaged items.
- Restocking Fee: A 10% fee applies to returns.
- Other Costs: The customer is responsible for any additional fees such as 2% payment processing fees and customs duties.
- Proof of Return: Maintain the tracking code as proof of shipment.
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Policy Amendments
- Updates: We may periodically update this policy. Regular review is recommended to stay informed.
We appreciate your trust in choosing Shiboi Wear and are dedicated to providing you with top-quality products and services.