Frequently Asked Questions
Order & Payment
How do I place an order?
To place an order, simply browse our website, select the items you want to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping address and payment information to complete the purchase.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
Is it safe to use my credit card on your website?
Yes, it's completely safe to use your credit card on our website. We use industry-standard encryption technology to ensure your payment information is secure and protected.
Can I modify or cancel my order after it's been placed?
We understand that sometimes plans change. To accommodate your needs, we allow modifications or cancellations within 12 hours of placing your order. However, after this timeframe, the order is processed, and we are unable to make changes or cancel it. Please double-check your order carefully before confirming the purchase, and if you need any assistance, contact our customer support team within the specified time window for prompt assistance.
Shipping & Delivery
Where do you ship to?
We offer worldwide shipping to most countries. While we strive to deliver our products globally, there might be a few exceptions due to shipping restrictions. If you are unsure whether we ship to your country, please feel free to reach out to our customer support team before placing an order. They will be happy to provide you with the most up-to-date information on our shipping destinations.
What are the shipping costs and delivery times?
Shipping costs and delivery times vary by location and chosen shipping method. You can view specific costs during checkout. Please note that delivery may take up to 21 days, depending on circumstances beyond our control, such as customs processing and local postal services. For any concerns, contact our customer support team for assistance.
Can I track my order?
Yes, you can track your order. Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
What should I do if my package is lost or damaged during transit?
If your package is lost or damaged during transit, please contact our customer support team immediately. We will assist you in resolving the issue and ensuring you receive your order.
Product Info
Can you help me with sizing information?
Yes, we provide detailed sizing charts for each product, which can be found on the product pages to help you choose the right size. If you need personalized assistance, you can also send us a message via WhatsApp. Our customer support team will be happy to assist you in finding the perfect fit based on your measurements and preferences.
Where can I find the fabric/material information for the products?
Fabric details are available in the product descriptions. Our products are made from 100% organic materials, such as 100% cotton for t-shirts and 85% cotton, 15% recycled polyester for hoodies and sweaters. Check the product pages for specific material information.
Do you restock items that are sold out?
We do restock popular items based on demand. You can sign up for notifications on the product page to receive an alert when the item is back in stock.
Are the colors of the products accurate in the photos?
We make every effort to display the colors of our products accurately. However, the actual colors may vary slightly due to monitor settings and lighting conditions.
How do I care for the products I purchase?
Care instructions for each product, including tips for handling embroidered items, can be found on the product pages and/or labels attached to the items. It's recommended to remove any loose stitches carefully with a lighter. Additionally, please wash the items in cold water (30 degrees) to maintain their quality and longevity. Following these instructions will ensure your purchase stays in excellent condition.
Return & Exchange
What is your return/exchange policy?
Our return policy allows you to return items within 14 days of the purchase date for a refund. Items must be in unused and original condition with all tags attached. Please note that customers are required to make a new order if they wish to purchase different items after returning the original order. For more details on our return process, please refer to our Returns & Refunds page.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team. They will guide you through the process and provide you with the necessary instructions and return address.
Who covers the return shipping costs?
The customer is responsible for covering the return shipping costs, unless the return is due to a mistake on our part or a defective product.
Can I return or exchange items purchased on sale or with a discount code?
Items purchased on sale or with a discount code are final sale and cannot be returned or exchanged unless they are defective or damaged upon arrival.